This Refund Policy describes when fees paid to Xcrino Business Solutions may be refunded or adjusted. Specific project contracts override this page where they conflict. Last updated: September 2026.
Fixed-scope projects
Work is usually billed in milestones. Fees for completed and accepted milestones are non-refundable. If a project is cancelled before a milestone starts, unused prepaid amounts for that unstarted milestone may be refunded after written confirmation, less any documented costs already incurred.
Time-and-materials / retainers
Hours already delivered and approved are non-refundable. Unused prepaid retainer hours may be refunded or credited only if agreed in writing before the retainer period ends, subject to any minimum commitment in the agreement.
Third-party costs
Pass-through costs such as cloud hosting, licences, domains, or paid APIs are generally non-refundable once purchased on your behalf.
How to request a refund
Email info@xcrino.com with your invoice number, project name, and reason. We aim to respond within 5 business days. Approved refunds are processed to the original payment method within a commercially reasonable period.